Terms and Conditions and Privacy Policy
Terms and Conditions
When booking on one of our classes, online courses or 1:2:1 sessions you acknowledge you have read and fully accept our Terms and
Payment and training terms
PLEASE NOTE: We cannot accept any breeds prohibited under the Dangerous Dogs Act 1991 and this currently includes any dog that falls under the XL bully type.
All fees are payable on booking. If you need to cancel or reschedule a 1:2:1 session please give 48- hours’ notice, otherwise the full fee will be payable. Course bookings require 7 days’ notice of cancellation prior to the course start date or fees will not be
Fees can be paid by bank transfer to: Lloyds Bank
Account Name: Talk to The Hound
Sort Code: 30-90-85
Account Number: 22156960
Talk to the Hound provides force free training and uses reward-based methods. Aversive types of equipment will not be permitted during training. If these forms of equipment are used, we reserve the right to cease our working relationship and you may be asked to leave the class. (This includes choke chains, prong collars, electronic collars including citronella and any other device which causes discomfort and pain). We do not allow physical force or training techniques based around punishment within our classes.
As we will be using reward-based training, you will be required to have lots of yummy treats available, along with your dog’s favourite
You will be responsible for the behaviour and actions of your dog during training
It is your responsibility to ensure your dog is in a fit and healthy state to carry out the training sessions. If you have any doubts, please seek veterinary advice before the
For behaviour consults, a vet visit or vet referral form may be required prior to the session, to rule out medical reasons for the
Training sessions can only be undertaken by persons 18 or over. If you are under 18 then there must be a responsible adult present at all times.
1:2:1, 3-week block bookings, must be taken with 3 months of the first session and 5 week block bookings must be taken within 6 month of initial session, unless it has been agreed that they can be held over. If not taken within the 3 or 5-month time frame you will lose the sessions and Talk to The Hound can ask you to pay for any further sessions
Talk to the Hound holds full Public Liability and Professional Indemnity
Talk to the Hound makes every effort to ensure the safety of both their client and dogs during sessions. Although Talk to the Hound is fully insured when confirming a booking, you accept that there are risks involved when working with dogs and this can result in injury to those humans or dogs involved. You agree that Talk to the Hound cannot be held
responsible for any personal injury or damage to property during 1-2-1 sessions either inside or outside your home.
If a dog is known to be human or dog aggressive this must be disclosed prior to
Dogs must be both human and dog friendly to enrol on a class. If it is found that this is not the case, then the trainer reserves the right to ask for that dog to be removed from the In signing the booking form, you are agreeing your dog meets these requirements.
Please note that I can provide the tools for you to train your dog, but improvement will only be achieved with continued practice and time spent with you teaching your dog following the methods shown outside of the lessons.
If your dog comes into season prior to or during a course, you may be unable to attend due to the possibility of disruption to other dogs during the session. No refunds will be given but if this happens and you will be missing 3 or more of the sessions then you may be offered a place on a future course instead, but this is at the discretion of the trainer.
When parking at any venue, parking is at your own risk, and Talk to the Hound cannot be held responsible for any loss or damage cause on
Training courses
Bookings and Payments
A confirmation email will be sent before the first session to confirm your booking details. It is the client’s responsibility to ensure they attend the correct date, time and
Payment for the course fee must be made on booking to confirm your space. Failure to pay may result in your place being given to another
Signed booking forms need to be returned to Talk to the Hound either before class or no later than the start of the Week 1
Class Information/Rules
Our group courses consist of weekly classes. For the best results you will need to attend all sessions and complete the course. Please note that we can provide the tools for you to train your dog, but improvement will only be achieved with continued practice and time spent with you teaching your dog following the methods shown by
All dogs must be vaccinated before starting class. (If only one vaccination has been given please check with your vet that they are happy for dog to attend before finishing the vaccination course). Only conventional vaccines will be accepted, unless a current titre test can be
· A VACCINATION CARD MUST BE PROVIDED AS PROOF OF VACCINATION BEFORE THE 1ST CLASS COMMENCES.
Dogs must be kept on a lead at all times unless advised by a trainer.
Owners are responsible for their dogs at all times during class and are required to clean up after their dog should they go to the toilet. Poo bags must be taken off the premises at the end of a session and please do not leave in the car park.
Children are welcome at the sessions as we encourage all the family to be involved, however all children must be under the supervision of a responsible adult at all times. For health and safety reasons we do ask that children do not run in the hall/indoor school/field and that they do not approach other puppies or dogs without asking permission from the owners Trainers reserve the right to ask any disruptive children to not attend further classes.
During exercises only one handler at a time is to work with a dog as we find this helps to avoid
On occasion it may be decided that the group class setting does not suit the dog or owner. If this occurs, it will be discussed in full and it may result in alternative arrangements being
We make every effort to ensure the safety of both clients and dogs during sessions. Although we are fully insured when confirming a booking, you accept that there are risks involved when working with dogs and this can result in injury to those humans or dogs You agree that we cannot be held responsible for any personal injury or damage to property during sessions.
Dogs must be both human and dog friendly to enrol on the class. If it is found that this is not the case, then the trainer reserves the right to ask for that dog to be removed from the In signing the booking form, you are agreeing your dog meets these requirements.
Pay as you go puppy Sessions
These sessions are suitable to help pups gain confidence skills and learn how to safely They are not designed to replace the full training course, however, can complement these sessions, or be taken as a one off. Please note that we can provide the tools for you to train your pup, but improvement will only be achieved with continued practice and time spent with you teaching your dog following the methods shown by us.
This course is only for pups of 24 weeks or younger at the class start
Online Courses/live chats/e-consults/Presentations
Remote coaching and instructions are undertaken at your own risk. You agree you have understood the Terms & Conditions when undertaking any remote guidance from any form of media. This could be from online courses, social media, live or recorded sessions, e- presentations or talks & 1:2:1 e-consults.
When undertaking any coaching or instruction that is undertaken remotely you agree the following:
- that by participating you are doing so at your own
- a suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before you
- to avoid activities if you or your dog have, or suspect they may have any current health concerns, injuries, aches and
- avoid physical contact with other participants and where appropriate, adhere to social distancing
It is understood that sessions will be recorded and retained for a period of up to thirty-six (36) months.
1:2:1 online consults recordings, will not be shared to any third parties without agreement from all participants. It is understood that Online sessions undertaken on social media, may be used for other marketing purposes and by participating you agree you are happy for this to occur and any information you post or discuss on open social media is not in a confidential manner.
Photos and Confidentiality
By agreeing to our terms and conditions you give Talk to The Hound permission to publish images of you and your dog in electronic, video or print format in relation to marketing materials, including publishing on social media
All client details are kept in confidence and will not be passed on to third parties. Email addresses may be used to inform clients of activities and services provided by Talk to The If you do not want to receive any future marketing material, please tick the appropriate box on the booking form to ‘opt out’. Please see our full Privacy Policy for how we will treat your personal information. Copies of the policy can be found on our website.
Cancellation and Refunds
If you are unable to make a session, please let us know as soon as possible.
Fees are non-refundable except under exceptional circumstances or unless 7 DAYS NOTICE is given prior to the course/class start
No refund will be given for lack of vaccinations or no vaccination card unless notified 14 days in advance of the start of the course
Partial refunds for missed classes will not be given.
Outdoor Venues
Some of the training will be held outdoors and will continue in most weather
You are advised to dress for the conditions
If it is deemed to be adverse weather and classes are cancelled, then Talk to the Hound may arrange for the missed session/s to be rearranged or extra weeks added on to the end of the course if possible, but this is not guaranteed. These rearranged sessions may be on an alternative time or day depending on availability. If a session needs to be cancelled due to the weather, then the course may move to an online session on the same day which will run via No refunds will be given.
If you choose not to come due to the weather no refunds will be given,
Please drive carefully up to the
There are no toilet facilities at the Hill Farm, training field.
You will be notified up to an hour before the session begins if it is to be cancelled. Weather conditions change quickly so it will be left until the last hour for a final decision to be made. Please keep Talk to The Hound up dated with any new phone numbers so that you can be contacted with class changes.
The outdoor venues are usually fenced or are in safe locations. However, if you feel your dog is likely to jump the fences or escape from the field, then please advise the trainer. You may be asked to put a longline on your dog for
Parking is at your own risk and Talk To The Hound can accept no responsibility for any loss or damage to the vehicle or its contents while in the car
Access to the field is over uneven ground. If you have any special access requirements, please get in contact to discuss prior to booking.
Deposits
When booking in advance, if you have been given the option to confirm your space with a £20 deposit then final payment needs to be made no later than 7 days prior to the agreed course start date. If full payment is not received 7 days prior to the session, then Talk to the Hound has the right to give your place to another person and your deposit will not be refunded.
Deposits are refundable up to 7 days prior to the start date. If you choose to cancel within the final 7 days the deposit will not be refunded.
PLEASE NOTE: We cannot accept any breeds prohibited under the Dangerous Dogs Act 1991 and this currently includes any dog that falls under the XL bully type.
Confidentiality
Talk to the Hound is committed to protecting your privacy. When you interact with us by phone, mail, in person or online, we sometimes receive personal information about you. This document, tells you about how we collect, use and store your personal information.
Please read this policy carefully to understand how we will deal with your information.
If you have any queries about our privacy policy, please email Jules Harrison at Jules@TalktotheHound.net.
How we collect information about you and what information do we collect.
We may collect information about you whenever you contact and interact with us. For example, when you register for one of our training courses or contact us for more information or to book one of our courses.
When you interact with us, we may collect names, addresses, email addresses, telephone numbers, and any personal information which may help us with the training plans for your dog. We do not use cookies to collect this type of information via our website.
How we use your information
We will use your information to:
Give you the products, information or services you have requested or to
keep you in touch with our work by sending you updates when new courses are about to begin. We will not pass your details on to third party marketers and all information is kept in strict confidence and only shared with members of the team who need to know in order to provide you with the service you requested.
We may use third-party service providers to process and store user data.
We do use MailChimp to process our mailing list. We will only send you updates of our services and courses if you have ticked the option to do so on our T&Cs, or if you have given us your email address to enquire about services.
Please see the T&Cs for MailChimp if you would like to find out more about how they share data.
https://mailchimp.com/legal/terms/
Your consent
By giving us your personal information, including sensitive personal data like information about your personal lifestyle which we require to assist in dealing with your dogs behaviours, you consent to us collecting and using that information in the ways that we describe in this privacy policy.
How we protect your personal information
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.